Welcome New Patients
We are excited about your decision to allow Lifespan Family Healthcare to become involved in your health and well-being. Here are some important things to remember about the office and links to the forms you will need to become a new patient.
Monday through Friday 8:00am – 4:30pm
Ask about our extended hours on Wednesday mornings.
80 River Road in Newcastle, next to the fire station.
Click Here for Directions to Our Location.
Payments & Insurance Billing:
As a courtesy to our patients we will submit insurances claims. Please be aware that some or perhaps all of the services rendered may or may not be covered. If your insurance company denies payment, you will be billed.
Please bring your insurance card(s) for each visit. Please be aware it is your responsibility to know your co-pay and/or deductible information, along with information on covered services. If your insurance cannot be verified, payment in full is due at the time of service. Once your insurance has been verified, we require payment of co-payments as defined by your primary carrier. We accept cash, checks and major credit cards. A minimum of $35.00 fee will be assessed on all returned checks. If you do not have medical insurance, payment is due at time of service. If you need special arrangements, please contact our office manager, prior to your appointment.
We are currently participating in the following insurance plans:
Anthem Blue Cross/Blue Shield
MedNet/United Healthcare/Harvard Pilgrim
Martin’s Point / Tricare Standard and Prime from US Family Health Plans
Tricare Standard from HealthNet Federal Services
Maine Community Health Options
Aetna / Cigna / Great West
Maine Care (not managed care)
Medicare (currently not accepting new patients)
Minors need to be accompanied by a parent, especially on the first visit
Appointment Cancellations/No show policy (IMPORTANT PLEASE READ) :
Please give 24 hours notice if an appointment needs to be re-scheduled or canceled. Not showing up for an appointment hinders our ability to care for you as well as others – because of this, three (3) “no-shows” could be grounds for dismissal from the practice. We charge a no-show fee of $35 payable prior to or on your next appointment.
Patients that no-show on their initial appointment will need to pay the $35 charge before another appointment will be offered.
Introductory Information for Our Patients:
Lifespan Family Healthcare
All Forms to be Printed, Completed and Returned by New Medical Patients:
Intro, Patient Information, Health History, Financial Policy, Consent & Disclosure, and Medical Release